Cancellation and refund policy

This policy explains cancellations and refunds for services ordered from eLAB Diagnostics.

1. Before we start

You may cancel a request at any time before testing starts. If you have paid, we will refund the amount in full, except any non-refundable charges already passed on to us by third parties (for example courier or collection costs already incurred), which we will tell you about first.

2. After testing has started

Once a sample has been accepted and processing has begun, the cost of the work done cannot be returned. Where only part of a request had started, we will refund the part that had not.

3. If we cannot do the test

If we cannot perform a test (for example the sample is unsuitable and a new one is not provided, or the test is not available), we will tell you and refund any amount paid for that test.

4. If something went wrong on our side

If a report has a mistake that was ours, we will correct it free of charge. If we cannot deliver the service you paid for, we will refund you.

5. How refunds are made

Refunds are returned to the original payment method. Banks and payment providers usually take several working days to show the money.

6. How to ask

Contact us with your request reference and the number you registered with, using the details below. We will confirm in writing what will be refunded and when.

Phone: 1800 889 1900
Address: Thrikkakara, Kochi, Kerala